Guest Service Representative
Company: Hilton Garden Inn - Lubbock
Posted on: January 23, 2023
This is the job description for GUEST SERVICE REPRESENTATIVE Job
Title: Guest Service Representative Department: Front Office
Company: Dimension Hospitality Reports To: Front Office/Operations
Manager Supervises: N/A Job Purpose: To perform in a pleasant,
professional and efficient manner, a combination of duties mainly
related, but not limited, to check-in and check-out of guests which
contributes to an overall positive experience. Job
Responsibilities: 1. Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell person or directly
to guest as appropriate, without announcing room numbers. 2. Answer
inquiries pertaining to hotel services, registration of guests and
shopping, dining, entertainment and travel directions. 3. Keep
records of room availability and guests' accounts. May make,
confirm and cancel reservations for guests. 4. Compute bill,
collects payment and makes change for guests. May post charges such
as room, food, liquor or telephone by hand or machine. 5.
Date-stamp, sort and rack incoming mail and messages. Transmit and
receive messages using equipment such as telephone, fax and
switchboard. 6. Understand and enforce the hotel company credit
policies. Account for all cash and makes deposits in accordance
with hotel and company policies. 7. Take the initiative to greet
guests in a friendly and warm manner. 8. If functioning in a Lead
Capacity: (a) take responsibility for assigned employees in the
absence of the Supervisor, (b)assign work, and ensure proper
performance of assigned employees. 9. May make restaurant,
transportation or entertainment reservations for guests; may
deposit guests' valuables in hotel safe or safe-deposit box; may
order complimentary flowers or champagne for special guests. 10.
Other duties as assigned. Job Skills: 1. Speak clearly and listen
carefully. 2. Use personal judgment and specialized knowledge to
give information to people. 3. Communicate well with many different
kinds of people. 4. Change easily and frequently from one activity
to another such as from typing to interviewing, to searching in a
directory, to using a telephone. 5. Use eyes, hands, and fingers
accurately while operating a switchboard or computer keyboard. Job
Qualifications: Education: HS Diploma or equivalent. Experience:
Minimum 3 months hospitality, general office, accounts receivable
or customer service experience. Licenses/Certifications: N/A
Physical Requirements and working conditions: Ability to speak and
hear in English. Close and distance vision. Frequent sitting with
some walking and standing. Frequently lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with
frequent use of bi-manual dexterity and fine motor skills.
Continually works in normal office conditions and in close
proximity to others. Additional physical, visual requirements and
working conditions: X Stand for long periods of time X Lift/carry
6-25 lbs. X Able to work overtime and irregular hours While this
job description is intended to be an accurate reflection of the
requirements of the job, management reserves the right to add or
remove duties from particular jobs when business need dictates.
Keywords: Hilton Garden Inn - Lubbock, Lubbock , Guest Service Representative, Hospitality & Tourism , Lubbock, Texas
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