General Manager II - Store (6612)
Company: Advance Auto Parts
Location: Lubbock
Posted on: January 22, 2023
Job Description:
) Not ready to Apply?Career Snapshot
- Employee Type:Full-Time
- Location:Lubbock, TX
- Career Type:Field Sales and Service
- Date Posted:1/9/2023About UsAt Advance Auto Parts we have a
passion for YES. Each day we are motivated by a passion to help our
Customers. We have a commitment to advance the lives of our fellow
Team Members, Customers, and the Communities where we live and
work. When you join our team, you become one of more of over 70,000
knowledgeable and experienced Team Members who are committed to
providing outstanding customer service to our customers,
communities and each other every day. With over 5,100 stores in the
United States, Canada, Puerto Rico and Virgin Islands, we are a
leading automotive aftermarket parts provider. With opportunities
ranging from our front lines in our Stores to our Distribution
Centers to our Corporate Support Center and our rapidly growing
Professional Business, we have the career for you. We are an Equal
Opportunity Employer and do not discriminate against any employee
or applicant for employment because of race, color, sex, age
national origin, religion, sexual orientation, gender identity,
status as a veteran and basis of disability or any other federal,
state or local protected class. Career DescriptionJob
DescriptionWhat is a General Manager?A General Manager must be
committed to inspiring our team, helping our Customers succeed and
growing our business with integrity. Professional level sales and
management position capable of supporting functions on both sides
of the business. The role requires understanding of store systems,
automotive systems, parts knowledge and has the ability to
identify, troubleshoot and project assist for DIY. Responsible for
developing and maintaining Professional Customer relationships and
program growth. Is accountable for achieving financial metrics and
maintaining service and appearance standards. Position is exempt
and requires a minimum of 50-55 hours per week (excluding meal
break periods). The average schedule is 5-6 days a week, 11 hour
shifts, including rotating nights and weekends, with an hour for
lunch. Additional hours may be required based on staffing, store
conditions, sales to target, and other business demands. General
Managers are required to work a schedule based on the needs of the
business.Primary Responsibilities
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships/sales,
including building and holding team accountable to executing
Customer action plans
- Selection, hiring, development, performance mgmt., coaching,
scheduling and engagement of store Team Members
- Ensure execution of all inventory and operational
standards
- Coach all Team Members to deliver on Customer expectations (DIY
and Professional)
- Manager on duty responsibilities (touch base/coaching,
floor/phone mgmt., task assignment and completion, safety,
open/close duties)
- Ability to lead change management
- Embrace diversity and foster a respectful environment for both
Customers and Team MembersSecondary Responsibilities
- Provide DIY service including battery installation, testing,
wiper install, etc.
- Assist District/Region in other functions upon requestSuccess
Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality
recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order,
FDO, second source, etc.
- Ability to execute and train all store operational processes
and procedures, and testing and diagnostic equipment for DIY
services
- Ability to execute and train inventory systems and store
equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire and develop quality Team
Members
- Ability to build and grow relationships with Professional
CustomersEssential Job Skills Necessary for Success as a General
Manager
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate
effectively and build strong relationships with Customers, peers
and upper management
- Use Microsoft software effectively (Word, Excel required;
PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages,
sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit
and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback
in a way that is inspiring
- Ability to work an assortment of days, evenings and weekends as
needed
- Prior Experience that Sets a General Manager up for
Success
- 2-3 years of experience managing a team of 10 - 20 Team Members
in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial
and business acumenEducation
- High school diploma or general education degree (GED),
Bachelors degree in business or a related area
preferred.Certificates, Licenses, Registrations
- Must have a valid driver's license
- ASE certification preferred, but not requiredPhysical
DemandsThe physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job, with or
without reasonable accommodation. While performing the duties of
this job, the employee will predominantly be walking or standing.
The employee is required to be able to talk and hear, and use hands
and fingers to handle or feel; reach with hands and arms; climb or
balance; and stoop, kneel, crouch, or crawl. The employee must
frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision, depth
perception and ability to adjust focus.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee is usually
working inside; however, they will occasionally be outside and
exposed to various weather conditions while performing such tasks
as installing batteries and wiper blades. The employee is also
occasionally exposed to moving mechanical parts; high, precarious
places; toxic or caustic chemicals; risk of electrical shock;
explosives; and vibration. The noise level in the work environment
is usually moderate.Position is eligible for sales commission based
on individual or store performance. LI-KR1California Residents
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Keywords: Advance Auto Parts, Lubbock , General Manager II - Store (6612), Hospitality & Tourism , Lubbock, Texas
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