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Customer Service Representative

Company: Fenix Group
Location: Lubbock
Posted on: September 19, 2022

Job Description:

Do you thrive in a positive environment where there is a clearly defined process? Are you naturally efficient and able to juggle multiple tasks simultaneously while maintaining high standards for accuracy and follow through? Would others describe you as friendly and approachable? If so, we are looking for you!Fenix Group SPC in Lubbock, TX is seeking to hire a full-time Customer Service Representative to address and resolve customer inquiries and problems, process orders, track shipments, and resolve shipping discrepancies.We offer our Customer Service Representative a competitive wage, as well as an excellent benefits package which includes medical, dental, vision, life, and disability insurance, a flexible spending account, as well as a 401(k) plan with company match, and paid time off & holidays.Get To Know UsAt Fenix Group, our mission is to transform, enhance, and protect surfaces. We manufacture specialty paints, coatings, and decorative concrete products for a variety of industrial, construction, and contractor markets across our four nationwide locations. As a small company with approximately 150 employees, we are committed to our core values of dependability, teamwork, honesty, fun, and achievement.A Day in the Life of the Customer Service RepresentativeYou will spend your day processing customer orders; verifying availability and pricing of products via phone and email; obtaining credit card information from customers for accounting to process; handling various customer inquiries such as pricing, freight cost, shipping information, and inventory; providing customers with order and delivery updates; facilitating customer complaints, including arranging product returns and issuing credits; providing support to our field sales representatives; & answering incoming calls to the main corporate number. What You'll Need to be Successful at Fenix Group SPCAt a minimum, you'll need:A High School Diploma or equivalent1-3 years of related experienceA passionate and positive can do attitude, willingness to learn, to teach, and to be a change agent within the company. An ability to work within a team environment and help the team become betterProficiency in Microsoft OutlookEffective communication skillsWhat also catches our attention:Experience working with Microsoft Excel Experience working with an ERP system PM21


Keywords: Fenix Group, Lubbock , Customer Service Representative, Hospitality & Tourism , Lubbock, Texas

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