Service Manager (Heavy Equipment)
Company: Cisco Equipment Rentals LLC
Location: Lubbock
Posted on: May 6, 2025
|
|
Job Description:
IntroductionWelcome to the role of Service Manager! In this
role, you will be responsible for managing the delivery of service
operations and ensuring customer satisfaction. You will lead a team
of customer service professionals to provide exceptional service
and solutions to our clients. You will be expected to build and
maintain customer relationships, collaborate with sales and product
teams, and develop and implement strategies to improve customer
experiences. With your strong customer-centric focus and leadership
abilities, you will be a key player in ensuring the success of our
organization. We look forward to the amazing contributions you will
bring to this role!Job Responsibilities--- Develop and implement
service policies, procedures and standards--- Monitor and maintain
quality of service--- Coordinate and supervise the daily activities
of service personnel--- Work closely with customers to ensure
satisfaction--- Handle customer complaints--- Develop and manage
service budgets--- Develop and implement training programs for
service personnel--- Ensure compliance with applicable laws and
regulations--- Develop and implement strategies to maximize
customer satisfaction--- Monitor customer feedback and use it to
improve service--- Monitor and report on service performance ---
Analyze data to identify areas of improvement--- Develop and
maintain relationships with external vendors and suppliers---
Ensure adherence to safety standards and regulations--- Bachelor's
degree in business or related field--- At least 5 years of
experience in service management or a related field--- Extensive
knowledge of customer service principles and practices--- Excellent
communication and interpersonal skills--- Proven ability to develop
and maintain relationships with customers, vendors, and staff---
Ability to lead, motivate, and mentor a team--- Strong
problem-solving and decision-making skills--- Proficient with
Microsoft Office Suite and other relevant software--- Ability to
handle multiple tasks and work under pressure--- Strong
organizational skills and the ability to meet deadlines---
Knowledge of safety and security protocols--- Ability to develop
and implement service policies and
proceduresPI9fc231d6f5db-25660-36570111
Keywords: Cisco Equipment Rentals LLC, Lubbock , Service Manager (Heavy Equipment), Executive , Lubbock, Texas
Click
here to apply!
|