Assistant General Manager
Company: Aimbridge Hospitality
Location: Lubbock
Posted on: January 23, 2023
Job Description:
Ensure guest satisfaction and the efficient operation of the
hotel by supervising operating departments in the absence of the
General Manager and/or the Manager on Duty. Assist the General
Manager by continually focusing on achieving hotel profitability
through revenue generation cost control guest satisfaction and
development of associates. Exempt associates are expected to work
as much of each workday as is necessary to complete their job
responsibilities (OEM associates are required to work a minimum of
47.5 hours per work week).Exempt managers must customarily and
regular direct the work of at least 3 full-time associates or their
equivalents. Primary duties must consist of administrative
executive or professional tasks more than 50 percent of the time
and job duties must also involve the use of discretion and
independent judgement more than 50 percent of the time.
QUALIFICATIONS:
- At least 5 years progressive experience in a Rooms or F&B
department Hotel; or a 4-year college degree and at least 2 to 3
years experience in a Rooms or F&B department at a Hotel; or a
2-year college degree and at least 3 to 4 years of experience in a
Rooms or F&B department at a Hotel.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.
- Must have the ability to assimilate complex information data
etc. from disparate sources and consider adjust or modify to meet
the constraints of the particular need.
- Must be effective at listening to understanding clarifying and
resolving the concerns and issues raised by co-workers and
guests.
- Must be able to work with and understand financial information
and data and basic arithmetic functions.
- Must be able to convey information and ideas
clearly.RESPONSIBILITIES:
- Approach all encounters with guests and employees in an
attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming
which include compliance with Aimbridge Hospitality's dress code
and wearing a nametag when working (per brand standards)
- Comply and ensure adherence to Aimbridge Hospitality standards
and regulations to encourage safe and efficient hotel
operations.
- Comply with certification requirements as applicable for
position to include: Food Handlers Alcohol Awareness CPR & First
Aid.
- Ensure the efficient operation of the hotel in the absence of
the General Manager by supervising and supporting the Guest
Services Food & Beverage Food Production Engineering Accounting
Sales and Housekeeping departments. Communicate and/or correct
deficiencies in these departments in conjunction with the
supervisor on duty.
- Use competencies from Aimbridge & Brand training materials to
develop self in all operational departments. Work with Department
Heads to gain a good understanding of each position and how it
affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation
programs. Participate in the sales effort by meeting on-site
contacts for evening functions greeting important clients and
participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and
hourly employees through the implementation of Corporate-approved
training programs. Participate in (at a minimum) bi-weekly
one-on-one's with the Department Heads to facilitate personnel
development.
- Assist in creating an environment where employees make
empowered decisions to ensure guest satisfaction. Follow up on all
empowerment successes and opportunities with the appropriate
Department Head.
- Assist the General Manager with the creation of financial
reports as required by the Corporate Office. Meet all Corporate
imposed deadlines as well as those imposed by the General
Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in
each department using the steps to effective training.
- Ensure recruiting hiring and training for Guest Services based
on occupancy
- Approach all encounters with guests and employees in an
attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming
which include compliance with Aimbridge Hospitality's dress code
and wearing a nametag when working (per brand standards)
- Comply and ensure adherence to Aimbridge Hospitality standards
and regulations to encourage safe and efficient hotel
operations.
- Comply with certification requirements as applicable for
position to include: Food Handlers Alcohol Awareness CPR & First
Aid.
- Ensure the efficient operation of the hotel in the absence of
the General Manager by supervising and supporting the Guest
Services Food & Beverage Food Production Engineering Accounting
Sales and Housekeeping departments. Communicate and/or correct
deficiencies in these departments in conjunction with the
supervisor on duty.
- Use competencies from Aimbridge & Brand training materials to
develop self in all operational departments. Work with Department
Heads to gain a good understanding of each position and how it
affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation
programs. Participate in the sales effort by meeting on-site
contacts for evening functions greeting important clients and
participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and
hourly employees through the implementation of Corporate-approved
training programs. Participate in (at a minimum) bi-weekly
one-on-one's with the Department Heads to facilitate personnel
development.
- Assist in creating an environment where employees make
empowered decisions to ensure guest satisfaction. Follow up on all
empowerment successes and opportunities with the apprpriate
Department Head.
- Assist the General Manager with the creation of financial
reports as required by the Corporate Office. Meet all Corporate
imposed deadlines as well as those imposed by the General
Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in
each department using the steps to effective training.
- Ensure recruiting hiring and training for Guest Services based
on occupancy
- Be in the public areas during peak times greeting guests and
offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically
with regard to security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the
property.For the perfect mix of modern, comfortable accommodations
and traditional Texan hospitality at a great price, travelers can
check in to the Hampton Inn Lubbock, TX hotel. Just off the South
Loop, our hotel is only five minutes away from Texas Tech
University, so this is the perfect place to stay if guests in town
for a game or to visit the kids at college. We offer easy access to
local businesses, shopping and dining. We invite guests to unwind
after a busy day with a swim in the indoor pool and a long soak in
the whirlpool, or get some work done at the business center. Guests
can start every morning with Hamptons free hot breakfast or grab
one of our free Hampton On the Run Breakfast Bags, available Monday
through Friday, for a quick, healthy meal to go.As the global
leader in third-party hotel management, our growing portfolio
represents over 1,550 hotels in all 50 states and 22 countries,
from top international lodging brands to luxury hotels, destination
resorts and lifestyle hotels. Our associates around the globe are
passionate about serving our guests and driving exceptional
results, and thrive in a culture where everyone is inspired to be
the best. Join a world of possibility with Aimbridge
Hospitality.After an initial waiting period, those hired into full
time positions are eligible for a competitive benefits package that
includes the following:
- Now offering Daily Pay! Ask your Recruiter for more
details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement PlanJob ID: 2023-204767 Full-Time/Part-Time:
Full-Time Street: 4003 South Loop 289
Keywords: Aimbridge Hospitality, Lubbock , Assistant General Manager, Executive , Lubbock, Texas
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