Client Account Manager
Company: RPS Solutions
Location: Lubbock
Posted on: June 23, 2022
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Job Description:
Summary: The Account Manager provides a high level of service to
clients, including, but not limited to: procurement, safety,
administrative, human resources, and field level personnel
regarding their managed program with RPS. The Account Manager
enhances the value of RPS to its clients by maintaining the
integrity of the program, protecting both the company and its
spend, and ensuring employees get to work with the proper
PPE.Description of Role and Objectives:Account Managers serve as a
liaison between RPS Solutions and its clients, representing RPS to
clients and in-turn, advocating the needs of clients back to RPS.
The goal is to build strong relationships at every level of each
client's organization, with the end results of customer retention
and information that will help RPS accurately forecast. Account
Managers are expected to know the ins and outs of each of their
client's managed programs so that they are able to effectively make
recommendations for improvement, anticipate areas of concern before
they arise, and be equipped to support problem resolution at any
level as needed. Account Managers provide assistance over the phone
and by e-mail to clients and are responsible for initiating and/or
implementing corrective action as needed in order to ensure that an
excellent standard of service and a high level of client
satisfaction is maintained. Work is performed under supervision
with performance based on communication skills with clients and
other departments, accuracy, coherence to procedures, and general
effectiveness in the role.Major Areas of Responsibility:---
Operates as the primary point of contact for assigned clients---
Proactively develops and maintains long-term relationships with
several stakeholders withinassigned accounts, primarily through
phone contact and e-mail, and occasionally through face-to-face
contact and mail--- Harvests information from clients about plans
for future needs and hiring plans and communicateswith operations
team in order to facilitate accurate forecasting and efficient
production of products--- Ensures clients receive requested
products and services in a timely fashion--- Maintains accurate and
up-to-date client data specific to forecasting and usage
expectations andtracks client account metrics--- Coordinates with
staff members working on the same account to ensure integrity of
the account andconsistent service--- Leads client projects, such as
product development and web-ordering setup, using meetings
andcommunication to initiate and complete projects while
carrying-out both client and company goals--- Identifies
opportunities for growth with existing clients and coordinates with
business development--- Writes and distributes conference reports
following client or internal meetings as needed--- Receives orders
from clients through email and webstores, checking for
discrepancies, incompleteinformation, and other potentially
problematic aspects and clarifying with clients 1
ACCOUNT MANAGER JOB DESCRIPTION--- Provides data reporting, such as
inventory stock status, sales history, and delivery performance, to
clients and RPS departments as needed using EPICOR ERP and Excel
software.--- Coordinates the handling of difficult and/or unusual
situations; oversees problem resolution--- Retains client specific
program knowledge and rules from provided trainings and
resources--- Attends and contributes to interdepartmental
operations and forecasting meetings--- Contributes to the ongoing
quality improvement of Client Relations, assisting the Director
ofAccount Management in developing and improving processes,
strategies, and techniques--- Participates enthusiastically, as
assigned, in team activities and projects related to evaluating,
developing, preparing, and monitoring client activity, team success
measurements, and otherspecial projectsOccasional Duties:---
Assists other departments as needed--- Assists owners and business
development staff as requested with a variety of projects and
tasks--- Collaborates with business development staff to reach
prospective clients--- Occasionally travel by air and car to attend
client meetings, trade shows, and factory orientations
asrequested--- Assists end users of the products with ordering and
inquiries as requested--- With other team members, answers calls
and transfer to appropriate parties as neededQualifications:---
Bachelor's degree required; two years' related account management
experience preferred--- Previous work in a diverse,
multi-departmental office environment--- Strong organization and
self-management skills--- Ability to manage several projects and
relationships simultaneously with thorough follow-through---
Professional and friendly demeanor in dealing with clients,
co-workers, and vendors--- Demonstration of strong listening, oral
and written communication skills (especially in e-mail), including
grammar, spelling, punctuation, clarity, and appropriate tone for a
variety of situations--- Possess a strong work ethic, initiative
and drive, along with innovative problem-solving skills--- Ability
to handle complaints and unpleasant clients and maintain a team
player mentality--- Ability to communicate client needs with
internal staff and convey talent for influencing
clientmanagementPreferred Qualifications:--- Two years' experience
in client relations or account service, preferably handling
multiple accounts simultaneously--- Good data-entry and basic math
skills--- Negotiation and presentation skills--- Knowledge of Excel
and other Microsoft Office softwarePhysical Demands:--- Extended
computer use--- Hearing, speaking, writing and data entry---
Moving, lifting and setting up display materials for client
presentations as needed.
Keywords: RPS Solutions, Lubbock , Client Account Manager, Executive , Lubbock, Texas
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