Retail Department Manager
Company: H&M
Location: Lubbock
Posted on: June 19, 2022
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Job Description:
Job DescriptionJob Responsibility including but not limited
to:People:Organize and distribute the work of his/her staff, set
priorities and keep an overview of the tasks to be accomplished in
accordance with the Store ManagerManage, recruit, onboard, train,
develop and provide succession planning for the staff in the store
in partnership with the Store ManagerCarry out supervisory
responsibilities in accordance with the organization's policies and
applicable laws including approving time-off requests, pay,
location or title changes; corrective actions and making employment
decisionsAssist the Store Manager in maintaining an overview of all
Employee Relations responsibilities in the store to ensure a
positive work environmentCommerciality:Take action within the
department to maximize sales through joint operational and
commercial focus to obtain the highest level of
profitabilityProactively ensure your team has knowledge on all
product, campaign, promotion, display guidelines and merchandise
informationEnsure garment presentation, garment level and visual
standards within the department are presented according to
H&M's expectationsPlan and coordinate with the visual team on
all activities concerning campaigns, promotions and sales
activities in his/her departmentOperations:Effectively schedule the
staff within the department according to the needs and restrictions
of the business and adjust hours as necessary to reach store and
SPH goalsWork with sales and cost plans, budgets and other
available tools to make business decisions to ensure maximum
profitabilityResponsible for knowledge and completion of cash
office operational functionsFollow and execute safety and security
routines to prevent loss and guarantee employee and customer
safetyMay be assigned overall store responsibility in absence of
Store ManagerCustomer Service:Maintain high-quality H&M direct
and indirect customer service by providing the best shopping
experience for each customer and role modeling the 5 basic demands
on the selling floor, in the fitting room, and at the
cashpointFinancial Accountability:Assist Store Manager in
establishing and overseeing sales and cost plans, budgets and
variable costs for the department; work with comparable sales from
last year, sales to budget and future sales trends to maximize
profitabilityAccurately record sales and worked hour
figuresQualificationsMinimum Candidate Qualifications:High School
graduate or equivalent. Associate's or Bachelor's Degree
preferredPreferably 2-3 years of retail management experience,
including direct supervisory experience, or comparable management
role experienceAbility to lift in excess of 20 poundsAbility to
stand for long periods of time; bend, stretch, engage in repetitive
motions, push; pull and carry items (mannequins, clothing, totes,
torsos, etc.) for a short distanceAbility to climb a ladder and use
a stepstoolCompetencies:Exceptional customer service and
interpersonal skillsProven organizational and analytical
skillsAbility to be proactive to drive sales by creating selling
opportunitiesStrong merchandising skills with the ability to drive
the business through creativity and extensive fashion
knowledgeAbility to take own initiative and work under own
directionAbility to work strategically, tactically and
operationallyAble to multi-task in a fast-paced environmentAbility
to establish effective routines for excellent communication with
all members of the team to maximize productivityAbility to provide
feedback in a constructive and professional wayAbility to handle
conflict and resolve problems constructivelyExperience in
administrating progressive discipline process and performance
managementBasic computer skills, such as browser navigation,
software interaction, and data entry are neededOpen availability
including evenings and weekendsMinimal travel required as necessary
(i.e.Workshops)Job Status: Non-Exempt, HourlyAdditional
InformationAll your information will be kept confidential according
to EEO guidelines.
Keywords: H&M, Lubbock , Retail Department Manager, Executive , Lubbock, Texas
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