Residential Order Management
Company: Vexus Fiber
Location: Lubbock
Posted on: May 15, 2022
Job Description:
Job DescriptionSalary: Job Title: Order Management – Lubbock,
TexasFLSA Status: Non-ExemptDepartment: Order ManagementSummary:The
Order Management Specialist position provides support for our
Door-to-Door Sales Agents as well as processing various orders,
answer calls and email tasks in regards to customers' service
needs. The position is offered both full-time and part-time but
requires work days to include Mondays and Saturdays with Sundays
off along with another day during the week to be determined. The
hours are from 11:00 a.m. to 8:00 p.m.Duties and
Responsibilities:
- Processes new service orders and schedules installation of new
services sold by DTD Agents received in the Real Time Results
System
- Process upgrades and changes requested by Door to Door Agents
by phone/email
- Answers incoming telephone calls and responds to requests
regarding sales, billing and service issues in a timely and
accurate manner, while maintaining an efficient and professional
demeanor.
- Identifies and escalates priority issues; when necessary,
transfers calls to the appropriate department.
- Provides accurate product and service information to Sales
- Uses computer systems to identify, research, and resolve
customer issues;
- Accurately completes required paperwork and/or documentation
associated with each job assignment and/or customer
interaction.
- Coordinates with other departments as necessary to ensure
customer satisfaction and problem resolution.
- Other duties as assigned.Qualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential
functions.Education/Experience:High School diploma or equivalent
required. Excellent oral communications skills including active
listening skills and telephone etiquette are required. Must be able
to calculate figures and amounts. Must be able to operate office
equipment to include telephone, headset, computer, printer, and
calculator. Must be able to multi-task and function effectively and
consistently in a fast-paced environment.Computer Skills:Word
processing, Spreadsheets, Internet software, E-mailPhysical
Demands/Working Conditions:Must be able to sit or stand
continuously for extended periods of time. Must be able to perform
repetitive tasks such as data entry and using telephone.
Keywords: Vexus Fiber, Lubbock , Residential Order Management, Executive , Lubbock, Texas
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