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Dairy Service Support Technician

Company: AmerisourceBergen Corporation
Location: Lubbock
Posted on: March 16, 2023

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!What you will be doingAre you passionate about making a difference in the livestock industry? At Micro Technologies, we create innovative solutions that help animal agricultural partners feed the world. As a part of the AmerisourceBergen family of companies, this is the important role we play in creating healthier futures for all. Apply today to join our team of people-first, customer obsessed professionals!The Dairy Technical Support position is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service and user training of the Micro sanitation program. The Dairy Technical Support position will also provide sales support, influence and education of product use with the customers for purposes of maximizing customer value and sanitation revenue.

  • Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
  • Responsible for preventative maintenance, onsite and remote service and support of the Sanitation Systems and other technologies to include but not limited to:
  • Optimizing the customer benefit of our systems and solutions
  • Maximizing system uptime
  • Troubleshooting and problem solving
  • Installation of parts and other electrical work
  • Plumbing
  • May conduct a site study to select appropriate location for building, equipment and customer's needs.
  • Transport and deliver equipment to customer's sites.
  • Be knowledgeable of all products that can be used through the Micro sanitation System including product indications, concentration ranges and other information necessary to educate and assist customers in implementing sanitation products.
  • Maintain, modify and adjust with the sanitation system software based upon the customer's specifications.
  • Perform standard operational tests under protocol guidelines.
  • Follow standardized checklists and write or amend standard operating procedures.
  • Trains customer staff on operational and inventory control procedures.
  • Continual education of customer management team on new products and programs offered by Micro which supports and drives increased product sales
  • Work in collaboration with the Program Development (PDSR) sales teams to develop customer product plans which grow sales revenues in the territory.
  • Must be able to effectively communicate processes and changes to customers and other employees.
  • Prepare and complete all paper work required in the maintenance process.
  • Follow all safety procedures.
  • Perform other job-related duties as assigned.What your background should look like
    • High School diploma or equivalent is desired.
    • Knowledge of electrical wiring, plumbing, welding and fabrication is required.
    • Experience and understanding of dairy operations helpful.
    • Experience with use of power tools, volt meters.
    • Ability to read electrical diagrams, setting up computer programs, and following instructions.
    • Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
    • Must be able to read and understand English.
    • Good customer service skills and a sense of urgency are required. Driver's License and acceptable driving record is required.
    • CDL is preferred or must be able to obtain CDL license if required.
    • Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.
    • Position requires constant standing, listening/hearing and hand/eye/foot coordination.
    • Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
    • Position will require occasional sitting, talking, and grasping.
    • Must be able to lift 75 to 100 pounds regularly.
    • Position rarely requires crawling and feeling. What AmerisourceBergen offersWe offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .ScheduleFull timeAffiliated CompaniesAffiliated Companies: MWI Veterinary Supply CompanyEqual Employment OpportunityAmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Keywords: AmerisourceBergen Corporation, Lubbock , Dairy Service Support Technician, Engineering , Lubbock, Texas

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