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Network Engineer III

Company: United Supermarkets
Location: Lubbock
Posted on: June 24, 2022

Job Description:

The Network Engineer III will lead design, implement and support network operations for all locations within the United Division.Key Responsibilities:

  • Perform a full range of duties, including serving as a project lead over routine technology projects
  • Work hand and hand with Manager aligning processes and statistics.
  • Develop and document Best Practices on related technical matters including network diagrams and documentation
  • Handle incoming technical escalations from Service Desk, and other support teams.
  • Troubleshoot complex technical network systems hardware and software problems, identify and recommend alternative technical solutions, and respond appropriately to customer service requests
  • Coordinate in designing, implementing, and maintaining:
    • Network routers, switches, and firewalls
    • Private and store guest wireless networks
    • Network solutions to fit within project expense budgets and timelines
    • Maintaining phone systems and phone lines
    • Stay up to date on security issues such as threats and vulnerabilities to prepare and perform maintenance pertaining to business continuity and disaster recovery.
    • Plan for new initiatives and expand the existing network infrastructure.
    • Provide consistent solutions based on issues like traffic congestion, infrastructure upgrades and routine troubleshooting.
    • Install any hardware or software, create back-ups for all the systems and monitor the system performance.
    • Monitor network performance to ensure compliance with standards and specifications
    • Coordinate the use of project resources based on project specifications to design and implement project testing and quality assurance processes.
    • Researches and responds to customer complaints regarding network functionality; investigates, analyzes and resolves a wide variety of network-related problems; troubleshoots network failures and telecommunication problems and re-establishes connectivity to ensure business continuity.
    • Provide change recommendations and assist in implementing PCI Security Compliance for credit cards
    • Validated flexibility and ability to perform in a multidimensional environment
    • Monitor and maintain service levels for equipment and communications uptime
    • Work on-call rotation to respond to incident escalations.
    • Experience with patch management software
    • Experience using Servicenow service management software (or similar tool) to track incidents and service requests through the full lifecycle
    • Inform Leadership of recurring Incidents
    • Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.
    • Dedication to excellence, high-quality standards, and attention to detail
    • Other duties as requested by the manager
      Key Requirements:
      • Bachelor's degree in Computer Science or MIS or equivalent work experience
      • Must have strong overall experience in Network and Cisco switches and Routers
      • Cloud - Azure or AWS certifications or Experience Preferred
      • Palo Alto Network Firewall Experience Preferred
      • ServiceNow Experience Preferred
      • Good experience on high/low-level designs
      • Cisco CCNA/CCNP/CCIE/ITIL Certifications Preferred
      • 4-6 years of previous Network knowledge and experience required
      • Current knowledge of network administration principles and communication cabling standards
      • Possess basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks
      • Ability to communicate the impact and risk of changes and upgrades to technical and non-technical audiences
      • Analytical thinker with the ability to design and implement network/communications solutions
      • Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
      • Flexible schedule required including the ability to travel and work nights, weekends, and on-call
      • Strong sense of urgency and strong commitment to quality customer service is required.
      • Ability to accept supervisory coaching related to performance, work habits, and attitude
      • Ability to function as a team member but able to work with little or no supervision#LI-DNI

Keywords: United Supermarkets, Lubbock , Network Engineer III, Engineering , Lubbock, Texas

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