Customer Support Specialist - Lubbock, TX

Company: Msccn
Location: Lubbock
Posted on: April 1, 2026

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Job Description Build your best future with the Johnson Controls team As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive wages Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities Outstanding resources with encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. Part of your day-to-day tasks include: Handle customer complaints Review and close disputes with collections team. Follow up and coordinate internal resolution to customer complaints Handle RMAs/credits Manage cases in Salesforce.com Additional Qualifications/Responsibilities What you will need Required Problem solving Proactive Agile – work in fast paced environment with quickly changing priorities Able to manage tasks effectively Active Listening skills CRM experience with Salesforce.com, SAP and JD Edwards Attention to detail Microsoft Office Suite Bilingual a plus.

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