Customer Experience Associate - Lubbock, TX | Immediate Hire
Company: VXI Global Solutions
Location: Lubbock
Posted on: March 19, 2026
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Job Description:
Job Description Job Description It's fun to work in a company
where people truly BELIEVE in what they are doing! We're committed
to bringing passion and customer focus to the business. This
position requires you to work on-site in our vibrant Lubbock call
center! VXI Global Solutions is seeking dedicated and compassionate
Emergency Roadside Assistance Agents (Customer Service
Representatives) to join our team. In this critical role, you will
provide essential support to customers who have rented vehicles
from our client and are experiencing roadside emergencies. As the
first point of contact, you will handle incoming calls from
stranded customers, assess their situations, and coordinate the
necessary assistance. Your role involves problem-solving, service
coordination, and ensuring customer safety and satisfaction.
Benefits: Competitive Salary: Starting pay of $18.00/hr., plus
incentives. Training: Paid training provided to ensure you have the
skills needed for success. Comprehensive Benefits Package: Includes
401K, medical, dental, vision, and life insurance. Cell Phone
Benefits: $25/month per line for unlimited phone, text, and data.
Referral for Life Program™: Earn a residual bonus every pay period.
Engaging Work Environment: Enjoy luncheons, contests, and other
incentive programs. Career Growth: Opportunities for advancement
within the company. Equal Opportunity Employer: We are committed to
diversity and inclusion in the workplace. Key Responsibilities:
Customer Assistance: Handle inbound calls from customers who are
stranded and need roadside assistance for rental vehicles. Problem
Solving: Assess each situation to determine the best solution, such
as arranging for towing, dispatching roadside assistance, or
providing other necessary support. Service Coordination: Coordinate
with service providers to ensure timely assistance to the customer.
Follow-Up: Ensure that customers receive the required help and
follow up to guarantee their safety and satisfaction.
Documentation: Maintain accurate records of all customer
interactions and services provided. Qualifications: Customer
Service Skills: Proven ability to provide patient, empathetic, and
effective customer service. Communication: Strong interpersonal
skills and the ability to build rapport with customers during
stressful situations. Shift Flexibility: Availability to all
shifts, including overnight shifts, weekends and holidays.
Experience: At least 1 year of customer service experience in a
single role. Education: High School Diploma or GED. Background
Check: Must pass a background screening. Typing Skills: Minimum
typing speed of 25 WPM. Assessments: Candidates must pass onsite
assessments with a score above 80% prior to interviewing. Note:
This position is 100% on-site . Join our dedicated team and make a
difference in our vibrant, supportive call center environment. If
you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Keywords: VXI Global Solutions, Lubbock , Customer Experience Associate - Lubbock, TX | Immediate Hire, Customer Service & Call Center , Lubbock, Texas
