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Collections Coordinator II

Company: Altice USA
Location: Lubbock
Posted on: October 10, 2019

Job Description:

COLLECTIONS COORDINATOR II

Job ID: 2019-23549
Location: Lubbock, TX

Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

Under minimal supervision the Suddenlink Collections Specialist II minimizes outstanding receivables and bad debt/write-offs for residential and business services. Contacts customers with delinquent accounts, initiates appropriate action and maintains records.

* Provides quality internal and external customer service surrounding Suddenlink s values

* Resolves complex billing issues

* Performs credit analysis

* Identifies and implements process improvements and efficiencies

* Assists with developing solutions to billing problems

* Generates and/or maintains departmental reports as required

* Creates and distributes all pre- and post- disconnect calls

* Serves as a mentor to other team members, providing instruction, support and direction

* Performs duties of Collections Specialist I as necessary

* Minimizes delinquent receivables balances and bad debt/write offs

* Facilitates customer communication for collection processing by telephone or written correspondence

* Manages bad debt disconnects and adjustments accurately and timely

* Accurately inputs order entry information, including updating of customer accounts, and NSF check information

* Researches disputed delinquent account balances and corrects any errors

* Manages bankruptcy accounts

* Processes customer payments accurately and balance daily transactions according to established cash management procedures and processing of refunds

* Generates and maintains collections and or billing reports on a daily basis

* Audits credit and collections processes

* Performs other duties as assigned

* Collections Specialist I or equivalent experience required

* High school diploma or equivalent

* Proficiency in using a Windows based computer

* Keyboarding skills

* Ability to prioritize and organize effectively

* Ability to Multi-task

* Ability to work independently and with others

* Bi-lingual proficiency preferred in some locations

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Keywords: Altice USA, Lubbock , Collections Coordinator II, Accounting, Auditing , Lubbock, Texas

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